Terms and Conditions

Definition

Definition of 'S. Demanuele' means S. Demanuele and its employees.

Definition of 'Buyer' means the account holder requesting order of goods or services and whose order is accepted by S.Demanuele.

Pricing

All prices are inclusive of 18% VAT.

S.Demanuele reserves the right to alter prices prior to dispatch of goods to reflect any direct or indirect increase in costs.

Any error or mistake in any item listed, quotation, invoice, price, or description shall be subject to correction without prior notification or liability on S.Demanuele.

Discounted items or any promotional discounts offered by S.Demanuele are subject until the end of promotion, or end of availability, whichever comes first.

All item prices and quantities shown on S.Demanuele website are strictly subject to availability.

S.Demanuele reserves the right to alter the cost of shipping or postage of goods after order confirmation.

VAT Exemptions for EU Buyers

For VAT exemption to business outside of Malta, but within the European Union (as allowed by European Union law), 

• Send us an email with the products you are intersted in and your VAT number on [email protected]
• Once the VAT number is verified, the Buyer will receive an invoice without added VAT and an email with bank details from S. Demanuele
• The order will be despatched once payment is cleared

VAT cannot be deducted on any orders that have already been paid for through Paypal

Returns

Goods not held in stock by S.Demanuele and subject to special order specifically for the Buyer are strictly non-returnable.

All electronic, consumables and sanitary items are non-returnable.

Goods opened from sealed packaging, or with damaged, or altered packaging are non-returnable.

Discounted items or any promotional discounts offered by S.Demanuele are non-returnable.

Returned items may be subject to a re-stocking fee at S.Demanuele discretion.

Should returns be accepted, only the cost of the goods returned will be refunded. Any postage costs incurred will not be refunded.

The Buyer is responsible for return, traceable shipping.

Manufacturer’s warranties do not compensate for any postage costs incurred when an item is required to be returned for investigation. The Buyer is responsible for the transit costs, and will not be refunded.

Payments

All orders shall be paid in full, and payment settled before dispatch of goods. Our Couriers are NOT authorised to collect payments.

When purchasing by credit or debit card via the website, all data is encrypted to the card processing company. S.Demanuele will have no access to, or save, any card details.

Deliveries

Orders take between 3 and 5 workdays to process.

The means used for order dispatch is at S. Demanuele’s discretion, unless otherwise agreed upon in writing.

S.Demanuele reserves the right to alter the cost of shipping or postage of goods after order confirmation.

The quoted delivery date should be considered an estimate. S.Demanuele will not be held liable for longer delivery dates.

For orders paid for through bank transfers, goods will be sent to the delivery address notified at the time of order.
For orders paid for through Paypal, the goods will be delivered to the address as registered on Paypal.

The Buyer is responsible for any arrangements necessary to take delivery of such goods. S.Demanuele will not be held liable for any additional charges required for such delivery.

All goods shipped or posted (both local or foreign) are not insured and at buyer's risk. It’s the Buyer’s responsibility to ask for insurance prior to dispatch.

Damages And Product Guarantees

Any damaged or missing items must be reported through the 'Contact Us' form within 2 days of delivery.

The product guarantee only covers damages or defects resulting from the  manufacturing process. Any damages or defects resulting from misuse, wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow the instructions, lack of technical understanding, alteration, or repair on the part of the Buyer are not covered by the guarantee.

Data and Communication

All data or communication shared between the Buyer and S.Demanuele will be held confidential and will never be sold or shared with a third party.

S.Demanuele might use such data to inform the Buyer of marketing promotions or notifications.

All Terms and Conditions are automatically accepted by the Buyer upon request of quotation or order.